SA’s COVID-19 hotline number now operational

The National Institute for Communicable Diseases (NICD) has set up a hotline number.

The total number of coronavirus cases confirmed in South Africa is now sitting at 51

NICD spokesperson Sinenhlanhla Jimoh said the hotline number was 0800-029-999.

“The Department of International Relations and Cooperation (DIRCO) has set up a 24-hour hotline number for all South African citizens,” Jimoh said.

She said family members who required more information about their loved ones could contact the DIRCO on the following contact details:

Email address: or

Telephone number: 012-351-1754.

This comes as the World Health Organisation (WHO) was alerted to several cases of pneumonia in Wuhan City, Hubei province of China in December.

On 7 January, the coronavirus (COVID-19) was identified as a new virus, which is a family of viruses that include the common cold, and viruses such as SARS and MERS.

On 30 January the WHO declared the novel coronavirus a public health emergency of international concern and South Africa activated its Emergency Operations Centre (EOC).

WHO has since been working with Chinese authorities and global experts to learn more about the virus and how it affects people who are sick.

The WHO and various authorities have been working on how they can treat the virus.

“The situation around the COVID-19 is still evolving,” said Jimoh.

“Citizens will be updated as new information becomes available.”

We have added the COVID-19 feature to Mpilo, the department’s patient engagement app. The COVID-19 feature will help us with increased public education and awareness. And most importantly will help with contact tracing.

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